An aerial view of a house with a dark gray roof and a small backyard patio with seating, surrounded by trees and grass.

FAQs

Frequently asked questions

Roofing FAQs

Have a question about your roof? Below you'll find answers to the questions we're asked most often. If you can't find what you're looking for, just get in touch and we'll be happy to help.

  • Yes. We provide free, no-obligation quotes for all domestic and site work. We'll take a look at the job, talk you through the options and give you a clear, itemised price.

  • We're based near Newquay and work regularly in Newquay, St Columb Major and Perranporth, as well as the surrounding villages. We also take on projects throughout Cornwall.

  • Every roof is different, so we don't publish set prices. Cost depends on the size and pitch of the roof, the materials you choose (for example natural slate, clay or concrete tile), access and scaffolding, and the condition of the timbers underneath. We assess every job individually, so request a free quote and we'll give you a clear, itemised price with no hidden extras.

  • Not every problem needs a new roof. Slipped slates, cracked tiles and localised leaks can often be repaired. If your roof has widespread damage, repeated leaks or is simply coming to the end of its life, replacement may be better value in the long run. We'll always give you an honest recommendation.

  • Most domestic re-roofs take between a few days and a couple of weeks, depending on the size of the roof, the materials and the weather. We'll give you a realistic timescale before we start and keep you updated throughout.

  • Traditional felt roofs are built up in layers and tend to have a shorter lifespan. GRP (fibreglass) forms a seamless, joint-free waterproof layer that's tough and low-maintenance, which makes it ideal for extensions, garages and dormers. Single-ply membranes, such as Sarnafil, are lightweight, flexible and very durable, and are popular on larger and commercial roofs. We'll recommend the best option for your building.

  • A properly installed GRP or single-ply flat roof can last for decades, far longer than a typical felt roof. Lifespan depends on the system used, the quality of installation and how well the roof is maintained.

  • Replacing a roof like-for-like doesn't usually need planning permission. However, different rules can apply to listed buildings, properties in conservation areas, or if you're changing the shape or materials of the roof. Building Regulations may also apply to larger re-roofing work. We'll advise you on what's likely to be needed for your project.

  • If it's safe to do so, place a bucket or container under the drip and move valuables away from the area. Don't go up on the roof yourself. Give us a call and we'll arrange for someone to take a look as soon as possible.

  • Yes. We're fully insured, so you have peace of mind on every job.

  • Yes. We stand behind the quality of our work and will explain the guarantee that applies to your project when we quote.

  • Yes. As well as domestic work, we provide an experienced roofing team for new-build and commercial projects, working to your programme and specification.

  • Yes. Where scaffolding is needed, we arrange it through trusted local scaffolders and include it in your quote, so there's nothing extra for you to organise.

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Roofing Glossary

Roofing has its own language. Here's a plain-English guide to some of the terms you might hear from us or see on a quote. Still have a question? Contact us and we'll be happy to help.

  • A board fixed along the sloping edge of a gable roof, protecting the ends of the roof timbers.

  • Horizontal strips of timber fixed across the rafters, which the slates or tiles are nailed or hooked onto.

  • The vertical pipe that carries rainwater from the gutter down to the ground or drain.

  • A modern system for fixing ridge tiles mechanically rather than bedding them in mortar. It's low-maintenance and well suited to exposed, windy locations.

  • The lower edge of a roof, where it overhangs the wall.

  • The long board running along the edge of the roof at the eaves. It supports the guttering and protects the roof structure.

  • A strip of lead or other material used to seal joints where the roof meets a wall, chimney or window, preventing water getting in.

  • Glass reinforced plastic, often called fibreglass. A seamless, durable waterproof covering used on flat roofs.

  • The external angle where two sloping sides of a roof meet, running from the ridge down to the eaves.

  • A protective layer fitted beneath slates or tiles to provide a second line of defence against wind and water.

  • Any roof with a slope, as opposed to a flat roof. Most houses have pitched roofs covered in slate or tiles.

  • Stripping off an existing roof covering and replacing it with new materials, often including new battens and membrane.

  • The horizontal line along the top of a pitched roof, usually capped with ridge tiles.

  • A well-established brand of single-ply membrane roofing system, widely used on commercial and new-build projects.

  • A flat roofing system that uses a single layer of flexible, weatherproof membrane. It's lightweight, durable and quick to install.

  • The board fitted underneath the overhang of the roof, between the fascia and the wall.

  • The internal angle where two sloping roof surfaces meet, forming a channel that carries rainwater down to the gutter.

  • The edge of a pitched roof at the gable end, where the slates or tiles finish.

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